Frequently asked questions
Yes. Zenntry is a bilingual (FR/EN) marketplace for authentic tickets to concerts and events, at zenntry.com. You search for an event, choose a ticket, and pay via Stripe—the price shown is the total you pay, with no hidden fees. After payment, your tickets are delivered digitally and delivery is fast. Every purchase is covered by the Zenntry buyer guarantee, which makes three promises: your tickets arrive before the event, work at the door, and match your order. If tickets are not delivered as described, you receive a full refund.
Yes. Zenntry is a bilingual (FR/EN) marketplace for authentic tickets to concerts and events, at zenntry.com. Payments are secured by Stripe, and every purchase is covered by the Zenntry buyer guarantee: your tickets arrive before the event, work at the door, and match your order. If tickets are not delivered as described, you receive a full refund.
Search for your concert or event, choose your ticket, then pay via Stripe. The price you see is the total you pay. After payment, your tickets are delivered to you digitally and you can track your order. Every purchase is covered by the Zenntry buyer guarantee.
All payments are processed by Stripe, a trusted payment provider. Zenntry does not store your card numbers; they are handled directly by Stripe at checkout.
Yes. Zenntry sells authentic tickets. The buyer guarantee promises that your tickets work at the door and match your order; if they do not, you receive a full refund.
The Zenntry buyer guarantee covers exactly this. Your tickets must work at the door; if they are not delivered as described, you receive a full refund. Contact the Zenntry team on WhatsApp or Telegram for help.
If the event is cancelled and your tickets are not delivered as described, you receive a full refund under the buyer guarantee. Contact the Zenntry team on WhatsApp or Telegram to handle your case.
Delivery is fast. The buyer guarantee promises that your tickets arrive before the event; you can track your order at any time after payment.
No. The price you see is the total you pay: no service fee, delivery fee, or surcharge is added at checkout. Zenntry Select members pay less thanks to a discount.
To resell tickets on Zenntry, contact the Zenntry team on WhatsApp or Telegram to list your tickets for sale. Buyers are protected by the buyer guarantee, so the tickets you list must be authentic, work at the door, and match the order.
Still have a question? The buyer guarantee details your protection, and the about page explains who we are.